I'm standing here this afternoon doing some study and cross referencing some information from tech videos on YouTube. Obviously I'm running the gauntlet of pre-video adverts and one catches my attention with such an outlandish line of utter nonsense it stopped me in my tracks.

"... found the solution to a 200 million year problem..."

WHAT? "Humans" as we know them have only been kicking about for around 200,000 years? Has someone got a comma in the wrong place?

The video has my attention (Not for the good), its talking about solutions to solving the "problem" of mosquitos.

Well this sends me on a 5 minute tangent that is a great example of some of the absolute and utter rubbish being advertised on YouTube.

The video itself is clearly made of bought stock footage with a voice over.

The link to the site which I checked for "Legitimacy" before typing it into a browser gets a trustworthy score of 23 out of 100.

The website itself looks exceptionally like a drop ship website and is not branded the same as the URL, but we do finally get a glimpse of the amazing new product itself.

A product they are selling for the 50% discount of $39.99 each. The images also allow us to then take a quick look on AliExpress where we discover we can find these amazing new products built to a price without branding or marketing for MUCH cheaper.

I have no moral or conclusion to this post only, a wish YouTube had a better means of filtering out advertising that would not I think be legally allowed on Television.

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  • Dave Kennedy

Recently I was advising someone against the futile endeavor of arguing with conspiracy theorists and trolls even if they are related to you.

"Never argue with stupid people, they will drag you down to their level and then beat you with experience." - Mark Twain

Truthfully the person I was speaking with knew it was better not to engage but were having difficulty not fighting the good fight with a select few nemeses. There is an element of continuing to respond to these annoying few that had not been considered and it seems lots of people are overlooking.

Vast amounts of content is posted on Facebook every minute of every day by your various friends and family. What you see is sorted, filtered, and organized into what is calculated to be what you "want" to see. The more you engage with someone on Facebook the more the Facebook algorithm thinks you want to see what that person has to say and it will keep showing you that person's posts.

This is wonderful if your cousin has a new puppy and you are thrilled to see the latest photos and like and comment on them. Its a whole lot less awesome if you start to trying to educate that douche-nozzle you met through a friend of a friend who's views on the world are flat earth level crazy.

  • Don't engage with the Crazies.

  • Block them or mute them if you can't totally disconnect.

  • Remove them from your time line and free up space for things you do want to see.

  • Enjoy Social Media again till the next crazy pops up and repeat the process.

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  • Dave Kennedy

I had to look into an exceptionally poor (ongoing) warranty experience today. It made me run through a little self assessment of whether they are worth while or good value.

The case I looked at today was for a laptop from a major brand with a Next Business Day Warranty.

  • The brand new laptop started crashing after less than 40 days of ownership.

  • Basic diagnostics lead to raising case with HP who wanted the laptop reset.

  • After being reset and the issue remained

  • It took 4 business days to get the initial site visit.

  • Engineer arrived intending to replace a motherboard but determined the issue was an SSD problem and a replacement would need ordered.

  • Replacement SSD arrived 2 days later.

  • Operating System reinstalled by customer (not covered by warranty)

  • Laptop found to still have the same issue after testing

  • Warranty ticket re-raised and 3 business days later no call back from HP warranty support despite being chased.

Has next business day been of value under these circumstances? Its difficult to argue its not.

What should businesses and IT Managers be doing to get the best protection for their staff right now and should they still be buying warranties especially with people working from home? - Yes warranties are still important but here are some considerations.

Choose machines from a brand you trust

  • Get feedback from peers, colleagues and suppliers as to their experience.

Choose established product lines

  • Devices which have rigorous testing and quality standards and known lengthy support periods

Search online forums and reviews related to the machine of interest.

  • Look for positive and negative feedback on devices you might choose.

Look on social media for other customers support experience.

  • Again look for positive and negative feedback and how it is handled.

  • Remember most people don't shout about good experiences so weight the opinions carefully.

Machines will break, through wear, over use or by accident and whether that is covered or repairable in a timely manner under warranty will depend on the type of warranty and the nature of the issue.

The alternatives to having warranties:

  • Users are unable to work for days until repair is made or machine is replaced.

  • Keeping a stock pile of replacement laptops which will age and depreciate while not in use.

Do I think Next Business Day Warranties are worthwhile for businesses and business users? Yes I do. As long as they are from a reliable source and especially so if the machines are a solid work horse.

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